1. Information We Collect

We collect information in two ways: information you give us directly, and information that is collected automatically when you use the site.

• Information you provide — your name and email when you sign up for our mailing list, contact us, register an account on the site, or buy something from the shop.
• Transaction information — when you purchase merchandise or tickets, payment is processed by our third-party payment provider. We receive confirmation of the transaction but do not store your full card details on our servers.
• Technical information — your IP address, device type, browser, operating system, referring page, and how you interact with the site (pages viewed, time spent, links clicked).
• Cookies and similar technologies — used to keep you signed in, remember your preferences, and understand how the site is used.

2. How We Use Your Information

• To send you the music, shows and behind-the-scenes updates you signed up for.
• To respond to enquiries you send us, including booking and press requests.
• To process and fulfil your shop orders.
• To operate, maintain and improve the website and the experiences we build on it.
• To detect and prevent fraud, abuse and security incidents.
• To comply with legal obligations and enforce our Terms of Use.

3. Cookies and Analytics

We use a small number of cookies and analytics tools to understand how visitors use the site so we can make it better. Where these are not strictly necessary to run the site, you can decline them through your browser settings — most browsers let you block or delete cookies.

Blocking certain cookies may break parts of the site, such as staying signed in or saving items in the shop.

4. Third-Party Services and Embeds

Some pages embed content from third parties — for example streaming players from Spotify and Apple Music, video from YouTube, or social posts from Instagram, X and TikTok. When you load these embeds, the providers receive information about your visit under their own privacy policies.

• Streaming and media platforms (Spotify, Apple Music, YouTube).
• Social platforms (Instagram, TikTok, X, Facebook, WhatsApp).
• Payment and ticketing providers used at checkout.
• Hosting, analytics and email service providers we use to run the site.

5. How We Share Information

We do not sell your personal information. We share it only with service providers acting on our behalf (for example, our hosting, email and payment partners), with our booking and management team where you have asked to be put in touch, or where we are required to by law.

6. Your Rights

Under the Protection of Personal Information Act, 4 of 2013 (POPIA), and similar privacy laws, you have the right to access the personal information we hold about you, ask us to correct or delete it, object to certain processing, and withdraw consent where processing is based on consent.

To exercise any of these rights, email us at the address below. We may need to verify your identity before acting on a request.

7. Data Retention and Security

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law. We use industry-standard technical and organisational measures to protect your information — but no online service can guarantee absolute security.

8. International Transfers

Some of the providers we use store data outside South Africa. Where we transfer your information internationally, we do so on the basis that the receiving party offers an adequate level of protection or has agreed to appropriate safeguards.

9. Children

The site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us their information, contact us and we will delete it.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will change the “last updated” date above. Material changes will be highlighted on the site so you have a chance to read them.

11. Contact Us

Questions, requests, or anything else privacy-related — email bookings@nirvatone.com.